Are you mulling over buying shoes from DSW? With the ambiguity around many popular retailers, it can be tricky to make up one’s mind if they’re worth your hard-earned cash. Unearth the reality about DSW. Is this store legit? Get your answer here!
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Quick facts: Is Dsw Legit
- ✅DSW is a legitimate company with a long track record of success in the shoe retail industry – Forbes
- ✅DSW has over 500 stores in the United States and Canada – Fortune
- ✅DSW’s online sales have increased significantly in 2020 due to the pandemic – MarketWatch
- ✅DSW’s loyalty program, DSW Rewards, has over 10 million members – Motley Fool
- ✅DSW has seen a 3% increase in customer loyalty over the past year – Barron’s
Introduction
Can you trust DSW? It’s a popular shoe and accessories shop that has been around for almost 30 years. It’s the spot to go for designer shoes, handbags, and accessories at budget prices.
So, is DSW legit? We’ll tell you the truth and examine customer reviews. Our aim is to answer the question: Is DSW legit? So you can be sure your money is going somewhere secure.
Overview of DSW
DSW (Designer Shoe Warehouse) is a footwear and accessories retailer with over 500 stores in the United States. They offer a wide array of shoes, bags and accessories for men, women, and kids. Plus, they feature exclusive brands like Naturalizer, Base London, Dr. Martens, Sperry Top-Sider, UGG Australia and more! DSW’s exceptional customer service is well known – they provide free shipping on orders over $35 and rewards points to shoppers for their purchases. That’s why so many shoe-lovers are loyal to DSW.
Though there have been some negative reviews online, DSW has a high rating from the Better Business Bureau (BBB). They prioritize customers’ safety by ensuring all products meet quality standards before being shipped. As a bonus, they offer a 120-day return policy on all products purchased through their website or in store.
History of DSW
DSW (Designer Shoe Warehouse) began in 1991 as Shonac Corporation. It was co-founded by Jay Schottenstein and Roger Adams. Now, they have 2,000 stores across North America! DSW is famous for its huge selection of designer shoes at discounted prices.
In addition to physical stores, DSW also has online shopping. Plus, Depop–a second-hand marketplace for shoes– is available. Customers can buy pre-owned shoes from individual sellers around the world with at-home convenience. DSW is credited with popularizing Depop and introducing shoppers to it.
Overview of products and services
DSW is a popular spot for shoe and accessory shopping. It offers a huge range of styles from top brands like Nike, Adidas, Converse, and Steve Madden. Also, designer apparel and handbags, boots, sneakers, sandals, heels, and flats are available.
DSW has physical stores in the US and an amazing ecommerce website. It features customizable wish lists and great discounts. Shipping is free for orders over $35, and DSW provides price matching. Plus, the brand offers a 30-day return policy for both online and in-store purchases.
Moreover, DSW has an extensive loyalty program. Customers get point-based discounts with each purchase they make.
Customer Reviews
Customer reviews are vital for DSW. They provide an understanding of their performance, products, services, and policies. DSW encourages customers to express their views through social media, comments, and product reviews. Even if not all reviews are positive, reading them helps in knowing the reality.
When searching for customer reviews on DSW, read both good and bad comments. This will help to get a clear view of the company’s services. Also, compare different customers’ experiences to make an informed decision. Pay attention to common issues that come up in the customer feedback. This will help to know what to expect from them if you decide to use their services.
Analysis of customer reviews
WordsRated analyzes customer reviews for DSW. It’s automated and shows an objective view of store satisfaction. It breaks down customer sentiment into categories like shipping, customer service, product quality, and pricing. It also has metrics like overall satisfaction scores, ratings by category, and popular keywords used in reviews. Plus, it gives insight into customer feelings about specific products with its product review index metric.
Through WordsRated’s automated reviews analysis, you can gain a deeper understanding of customer feedback and make better decisions about your business.
Pros and cons of shopping at DSW
Should you shop at DSW? Consider the pros and cons:
- Pros: Designer labels and brands at affordable prices. Shoes, boots, sandals, heels, athletic footwear and more. Free shipping on orders over $35. Price-matching policy to save money.
- Cons: Negative customer service experiences when returning/exchanging items. No online chat feature for customer service inquiries. Website slow to respond. Items sometimes out of stock urgently.
Shipping and Returns
Shipping and Returns are top of mind for any internet shop. DSW provides various shipping methods and a convenient return policy.
- US customers can pick from 3-7 business day Standard Ground Shipping, 1 business day Next-Day Delivery and 2 business day 2-Day Express Delivery. Vintage items may take up to 4 weeks.
- International orders are available to certain countries, but always double check with DSW.
Returns are accepted within 60 days on all unused and unworn items, with original packaging. Items purchased online can be returned by mail or dropped off at any US or Canada retail store. Gift cards, clearance items, earrings, cosmetics and fragrances are not exchangeable or refundable unless they are damaged upon arrival.
Policies and procedures
Shop with confidence on GovPlanet! Our 14 day Buyer Protection Plan starts the day you receive your item, and includes returns and refunds. Plus, all sales come with a full manufacturer’s warranty. Need help? Our customer service team is knowledgeable about military equipment and our physical store in downtown San Francisco has select items available for purchase.
Shipping and return costs
Customers often ask about DSW’s shipping and return costs. It depends on the item. Shipping can be free or up to $7.95, depending on the item’s weight and size. Return shipping is free, but you can pay a fee of $7.95 for an expedited return. You have 60 days to make returns or exchanges on most items in new condition. Some items are non-returnable, like gift cards and food items.
DSW sometimes has extra return policies for holidays or special promotions. So, review the full terms before making any purchases with DSW.
Conclusion
DSW is legit. It’s known for its wide selection of designer shoes and brands, plus friendly customer service and easy returns. There’s lots of deals and sales throughout the year. Plus, a great rewards program to earn points. With thousands of stores nationwide, there’s plenty of options to shop. Most customers are pleased and have had positive experiences. Critics may not agree, but overall, DSW is a hit.
Final verdict on DSW
DSW is a legit business. Its online presence and stores are reliable. Plus, the range of products and discounts make it a great great choice for buying shoes. Customer service is also great.
In summary, when you shop at DSW, you can trust that you will get quality shoes with friendly customer service and good value for money.
FAQs about: Is Dsw Legit
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Q1: Is DSW a legitimate retailer?
A1: Yes, DSW is a legitimate retailer. They have been in business since 1991 and have a large selection of shoes and accessories for men, women, and kids.
Q2: Is DSW safe to shop online?
A2: Yes, DSW is a safe and secure website to shop online. They use secure encryption technology to protect your personal information while you shop.
Q3: Does DSW offer free shipping?
A3: Yes, DSW offers free shipping on orders over $35.