Researching for a tour provider for your vacation? Viator is an option. Is it legit, though? Read this article to find out. You’ll discover Viator’s safety and customer reviews. Plus, learn tips for booking a tour with them. Make an informed decision!
Contents
Quick facts: Is Viator Legit
Introduction
Is Viator legit? To find out, this guide will provide an overview of the company. How do they verify suppliers? What are their customer service policies? What safety measures do they have? Plus, real customer reviews will also be examined. So, let’s uncover the truth – is Viator a trustworthy tour provider?
What is Viator?
Viator is an online tour and activities platform. It is part of TripAdvisor, one of the largest travel sites. Its main goal: make planning trips easy for customers. It offers a variety of tours and activities from trusted tour providers in over 170 countries worldwide. Viator has something for everyone, from local food tours to cultural walking experiences. Payments are secure and customers can cancel bookings up to 24 hours before the activity starts, without penalty.
Viator is a payment processor and provider of unique experiences around the world – it’s definitely legit!
Viator’s Reputation
Is Viator legit? The truth behind this popular tour provider can help us decide. Generally, reviews are positive with customers appreciating their selection of tours and easy booking process. Plus, they have clear policies for cancellations and changes. Many feel they get good value for money, suggesting Viator is a legitimate tour operator.
Quality experiences at reasonable prices make this provider a great choice.
Reviews
One way to check the validity of a tour operator is to look at ratings and reviews. Viator, for example, has a Trustpilot score of 4.4/5 with over 5500 satisfied customers worldwide. People are particularly pleased with their flexibility when it comes to rescheduling or cancelling tours due to illness or bad weather. Plus, Viator also guarantees to match or better any lower price you might find elsewhere.
It looks like this tour operator has a good reputation with a lot of positive feedback – which is always a plus!
Customer Service
Viator’s customer service is a major appeal. Clients can access the team through telephone, email, live chat for help with queries or troubles. Viator takes customer service seriously, offering a 24-hour hotline and personalized aid from well-informed staff who know their services and products.
Customers have praised the representatives for their expertise and friendliness, as well as swift responses to inquiries. Most customers agree that Viator’s service team is outstanding, providing a pleasant atmosphere for customers to sort out their tour plans.
Safety
Viator takes safety seriously. They screen all tours before listing them on their website. Their standards meet local government and EU regulations. Customers may buy travel insurance, though it’s not necessary. Payment methods are secure and encrypted too.
It is safe to say that Viator is a legitimate tour provider who offers quality services and maximum safety.
Pros and Cons of Viator
Viator is a popular travel booking platform for travelers seeking tours, attractions and activities. Its user-friendly website and customer service make it a great option for planning getaways. But there are pros and cons to consider prior to booking with Viator.
One of the major benefits is the variety of options. Viator offers over 700 tour operators in more than 7,000 destinations. There are many different experiences (from sightseeing to adventure sports) with different price points. Plus, discounts or exclusive deals from partners such as Expedia or Travelzoo can help save money.
On the flip side, many tour providers on the platform are not accredited by local tourist boards or government organizations. This could cause quality control issues in countries where safety standards are less stringent than those in developed countries. Additionally, some customers have encountered issues with canceling bookings or receiving refunds.
Ultimately, despite the pros and cons, Viator remains one of the top resources for attractions and activities worldwide at great prices.
Pros
Viator has many benefits that make them a popular choice for travelers. They offer a wide range of tours and activities in over 2,000 destinations worldwide. From cooking classes to helicopter tours in Las Vegas, to day trips from Sydney – their selection is massive!
Their website is user-friendly and easily navigable. It is available in seven languages and currencies, making it convenient for customers from different countries. Viator also lets people book their tour directly on the website – no middleman or travel agent needed! 24/7 customer service support and low cancellation fees provide assurance that your Viator experience will be safe and enjoyable from start to finish!
Cons
Researching Viator’s legitimacy? Consider potential drawbacks:
- Viator usually charges more than tour operators do.
- It involves a 3rd-party provider, so complaints may be hard to resolve.
- Travelling overseas? Language & cultural differences may limit their assistance.
- Be aware: some services come with hidden fees.
- Investigate all charges before booking.
Alternatives to Viator
Viator is a renowned online travel agency that sells tours and activities worldwide. Some may find their services convenient, while others may have doubts about their legitimacy. Luckily, there are many alternatives to Viator that offer amazing experiences and allow travelers to have more control over their bookings.
Tour operators, such as G Adventures, Intrepid Travel and Geckos Adventures, offer pre-packaged trips with set itineraries and dates. Platforms, like TripAdvisor Experiences and GetYourGuide, connect travelers with local tour providers globally. With these services, travelers can read genuine reviews from previous customers before booking tours and activities.
Final Thoughts
Is Viator a legit tour provider? Absolutely! It has a great record of delivering quality services and experiences. Plus, there’s a wide range of tours and activities to choose from. Prices are reasonably priced and reflect the quality. Also, reviews and loyalty program are strong. In the end, you can be sure that booking with Viator will be an enjoyable experience worth your time and money.
FAQs about: Is Viator Legit
Q1: Is Viator a legitimate travel company?
A1: Yes, Viator is a legitimate travel company. It is a subsidiary of TripAdvisor and has been trusted by millions of customers since 1995.
Q2: What types of travel arrangements does Viator offer?
A2: Viator offers a variety of travel arrangements, including tours, activities, attractions, and sightseeing packages.
Q3: Is booking with Viator secure?
A3: Yes, booking with Viator is secure. All payments are processed on secure servers and all customer information is kept confidential.